On the bottom right hand corner of of your laptop screen there is a AV sign well if it has red cross through it easy thing to miss. Paper or other items taped to including stickies or magnets will prevent the board from properly responding to ActivPens and finger touches.

Promethean Pen Troubleshooting Technology Resource Teachers

Locations on the board this is an indication of a term Promethean calls jumping 1.

Promethean board pen not working. Prometheans ActivPen is battery-free designed to write just like a pen and act just like a mouse. If that works it could be the nib. Take the tip out of the ActivPen and flip it over.

To check look for the Standby button located on the left side of the Promethean board. If this doesnt work then either the computer andor board may need to be restarted. Your Promethean Board does not need to be cleaned weekly.

Power the board off and then on again. You might need to press the logo with the pen if its really bad. The computer needs to have the ActivDriver installed in order to use the pens on the board.

It will turn blue if it detects the pen. But when it does get smudges on it wipe it down with a damp cloth. Hi there Pen stopped working for one of the users.

Furthermore hovering an ActivPen over the flame icon in the upper left corner of the board will turn it blue but it does not allow you to calibrate. Try another Promethean supplied USB cord Pen Does Not Work 1. Try your neighbors pen to see if it is the pen that is having the issue.

When in doubt restart the computer. ActivManager has a red X in it and it has the calibrate option is grayed out. Check to make sure that the board is receiving power.

If so submit a work ticket for a new pen. Check if the pen works on another promethean board. If you already have the ActivDriver installed you may need to update the driver.

1164 Touch panning issues with ActivPanel 1042 Multi-touch is not working SSenguptaMicrosoft MVP Windows and Devices for IT Windows Insider MVP thanks for your reply the computer doesnt. The power brick is located behind the board and is often plugged into a power strip. Use any cleaners that contain ammonia most glass cleaners Spray any kind of cleaner directly on the board itself.

To recalibrate hold the pen over the white Promethean logo light. Unplugging usb for 1 min. Watch this video to learn about common ActivPanel connection problems which will help you troubleshoot any issues before contacting Promethean Support.

DO NOT TOUCH THE BOARD WHILE IT IS CALIBRATING while YELLOW light is flashing Hints. Restart your computer and then test the pen. Check to see if the USB from the promethean board is connected fully to your PC which most people miss.

Powering down board for 5 min. Check to see if you might have pressed to Freeze button on the remote by mistake. If the problem does not continue then the.

Touch the pen to the board again. Unplug the board wait a minute or so try again. If it still doesnt work try a.

You can use the above link. Wait for a minute and then plug the USB cable back into the PC. Put the tip back in the pen and try it on the ActivBoard again.

If playback doesnt begin shortly try restarting your device. My Promethean Pen is not working. If the problem persists attempt to use a different computer with the board.

If there is no connection at all with the board then. There are several of things to try when your pen is not working. If TOUCH or PEN is not working correctly then unplug the USB cable from the PC.

Board Displays Right. Check to see if the power strip is turned on. If your Surface Pen still doesnt work properly it may be damaged and in need of replacement.

I have been having issue with one of our promethean activpanel boards touch not working it was working fine a could of weeks ago anything i can try. Why is my board not turning on. Promethean pen not working red flame when pen touches the board.

Surface Pen Still Not Working. Sometimes when you are using a pen on the promethean board the cursor starts moving up and. The Globe light should start flashing YELLOW automatically.

Promethean icon is normal removereinsert the pen nib. Cursor Jumps Up and Down. I have done all i could but its still no go.

If this is the case reach out to Microsoft Support either in person at a Microsoft Store or through the companys online support page. The pen stops working. If the power strip is turned on Please Contact IT Support.

Ensure the board is connected to the computer via the USB cord Ensure the board is plugged into an electrical outlet or has power flame illuminated Try another ActivPen. If the light does not flash then check if the board is powered up properly and check all other power. Pen and cursor positions dont match.

Problems With Promethean Board Pens Promethean Board Pen Ceases to Write. View our support articles and software downloads for this product. If it works on another board.

If you notice the Promethean board is no longer responding to your finger or the pen touching its surface to interact with the open application the board may have toggled itself into the off standby mode indicated by a red light. Connecting and Using Promethean Board Pens. If something more is needed a small amount of liquid soap can be used on the cloth.

Pen not writing smoothly or not responding to tapping.